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irspm2018@speak.co.uk 29 Buccleuch Place, Edinburgh, EH8 9JS, UK 11-13 April 2018

Scientific committee

The XXII IRSPM Conference in Edinburgh, 11-13 April 2018, was organised by the Centre for Service Excellence at the University of Edinburgh Business School.


Professor Stephen Osborne, Chair of International Public Management

Professor Osborne holds the Chair of International Public Management and is Director of CenSE at the University of Edinburgh Business School. He had fifteen years’ experience of working as a practitioner and manager before moving to work in the higher education sector in 1990.

He is the founding and current editor of the journal Public Management Review and was the founding President of the International Research Society for Public Management. He also edits the Routledge Critical Studies in Public Management and Non-profit Management Research book series and the Routledge Masters in Public Management textbook series.

Stephen Osborne

Dr Sophie Flemig

Dr Flemig is currently working as an Early Career Fellow in Service Management and is Co-Director of CenSE at the University of Edinburgh Business School. Between 2014 and 2016, she was a Research Fellow on the EU FP7 project 'Learning from Innovation in Public Sector Environments (LIPSE)' at the University of Edinburgh Business School. Dr Flemig brings together a background in political science, economics, public policy/management and law.

She graduated from the University of Oxford (Brasenose College) with an MA in Philosophy, Politics and Economics in 2006, and with an MPhil in Politics: Comparative Government in 2008. She received her PhD in February 2015, writing on policy change and public service provision in the English and Scottish Third Sector.

Sophie Flemig


Marisa de Andrade is Lecturer in Applied Social Sciences in the School of Health in Social Sciences at the University of Edinburgh. She works with minority ethnic groups and the marginalised to facilitate health service improvements and shifts in organisational culture. She also researches private sector involvement in public health policy.

Rona Beattie is Professor of Human Resource Development at Glasgow Caledonian Business School. She has a special interest in HRD within the public and third sectors.

Adina Dudau is Lecturer in Management at the University of Glasgow Adam Smith Business School, with research and teaching expertise in public sector management. She was previously a civil servant in her native Romania.

Kimberley Roussin Isett is Professor in Public Policy in the School of Public Policy at Georgia Tech University in the US. She currently researches institutional pressures and dynamics in implementing government services, with a particular interest in the delivery of services to vulnerable populations.

Tobias Jung is Reader in Management at the University of St Andrews and Founding Director of the University’s Centre for the Study of Philanthropy & Public Good. His research focuses on philanthropy within public management and policy contexts, especially foundations and trusts.

Ines Mergel is Professor of Public Administration in the Department of Politics and Public Administration at the University of Konstanz, Germany.

Greta Nasi is Professor of Public Management and Director of the Public Management and Policy Department at SDA Bocconi, Bocconi University, Italy.

Madeline Powell is Lecturer in Marketing at the University of Sheffield Business School. She specialises in public service marketing and the sustainability of social enterprises as public service providers.

Rolf Roning is Professor of Social Policy and Management at Lillehammer University College in Norway. He specialises in public service innovation.

Ichiro Tsukamoto is Professor of Management in the School of Business Administration at Meiji University in Japan. He specialises in public management reform and non‐profit organisation management.